Your Data, Your Rights

Privacy Policy – 3patti go Pakistan Online Gaming Platform

At 3patti go, we believe you have every right to know exactly how your personal information is handled. This Privacy Policy explains what we collect, why we need it, how we protect it, and what control you have over it — written in plain language, not legal jargon.

Last updated: 1 June 2025  ·  Applies to all 3patti go accounts and visitors

Our Core Privacy Commitments to You

Before you read the full policy, here are the six commitments that guide how 3patti go treats every player's data.

Your Data Is Encrypted

All data transmitted between your device and 3patti go is protected with 256-bit SSL encryption. At rest, sensitive data is stored in encrypted form in access-controlled systems.

We Never Sell Your Data

3patti go does not sell, rent, or trade your personal information to third parties for their marketing purposes — ever. Your data is used only to operate your account and improve your experience on the platform.

Minimum Necessary Collection

We only collect data that we actually need. If a piece of information is not necessary for account operation, security, or compliance, we do not ask for it on 3patti go.

You Control Your Data

You can request to access, correct, or delete your personal data at any time by contacting the 3patti go support team. We respond to all data requests within 30 days.

Opt Out of Marketing

You can unsubscribe from 3patti go marketing messages at any time — via the unsubscribe link in any email, or by adjusting your notification preferences in your account settings.

Clear Retention Limits

We do not keep your data indefinitely. Retention periods are defined by legal requirements and operational necessity. Data that is no longer needed is securely deleted from 3patti go systems.

3patti go

1Who We Are

3patti go is an online gaming and sports betting platform operated specifically for Pakistani players. Our platform — accessible at 3pattigo.app — provides gaming services including Teen Patti, Ludo, Fishing Games, PSL and cricket betting, football betting, and esports markets, all denominated in Pakistani Rupees (PKR).

When this Privacy Policy refers to "3patti go", "we", "us", or "our", it refers to the platform operator responsible for processing your personal data. This policy applies to all users of the 3patti go website, mobile application, and any other digital channel through which our services are accessed.

Data Controller: 3patti go is the data controller for all personal information collected through use of the platform. For any data-related enquiries, contact us at privacy@3pattigo.app or through the 24/7 live chat in your account.

2Data We Collect from You

We collect different categories of information depending on how you interact with 3patti go. Here is a clear breakdown of what we collect and why we need each type.

Category Examples Collected When
Identity Data Full name, date of birth, CNIC number Account registration or KYC verification
Contact Data Pakistani mobile number, email address, province Account registration
Financial Data Easypaisa/JazzCash account reference, deposit history, withdrawal records Deposits and withdrawals
Transaction Data Bets placed, games played, amounts wagered, wins, losses All platform activity
Technical Data IP address, device type, browser, operating system, session logs Every platform visit
Usage Data Pages visited, features used, time spent, click patterns Every platform visit
Communications Data Support chat transcripts, emails sent to 3patti go support Customer support interactions
Verification Data CNIC scan, proof of address, selfie for identity match KYC verification only when required

2.1 Data You Provide Directly

Most of the data we hold comes from you directly — when you register an account on 3patti go, complete your profile, make a deposit, contact our support team, or submit a verification document. We do not collect more than what is necessary for the purpose at hand.

2.2 Data Collected Automatically

When you visit or use the 3patti go platform, our systems automatically collect certain technical information including your IP address, the type of device and browser you are using, your operating system, pages you visit, and actions you take. This is standard practice for all web and mobile applications and is essential for security monitoring, fraud detection, and improving platform performance.

3patti go

3How We Use Your Personal Data

Every piece of data that 3patti go collects is used for a defined purpose. We do not collect data speculatively or hold information that serves no clear function. Below is a full account of how we use your data:

  • Account creation and management: Your identity and contact information is used to create and maintain your 3patti go account, allow you to log in, and keep your profile current.
  • Processing transactions: Financial and identity data is used to process PKR deposits, withdrawals, and bonus credits accurately and securely.
  • Identity verification (KYC): Verification data including CNIC scans may be used to confirm your identity as required for compliance purposes and to prevent underage gaming.
  • Fraud prevention and security: Technical data and transaction history are monitored continuously to detect unusual patterns, prevent account takeover, and identify fraudulent activity on 3patti go.
  • Anti-money laundering (AML): Transaction records are reviewed to detect and report any patterns that may indicate money laundering, as required by applicable regulations.
  • Responsible gaming: Transaction and gameplay data is used to support responsible gaming tools — including identifying patterns that might indicate problematic play and enabling deposit limit enforcement on 3patti go.
  • Customer support: Your account data and communications history is used by support agents to resolve your queries efficiently without requiring you to re-explain your situation each time.
  • Platform improvement: Usage and technical data is analysed in aggregate to understand how players interact with 3patti go and to make improvements to features, performance, and design.
  • Marketing communications: Contact data may be used to send you promotional offers from 3patti go — but only with your consent and only until you choose to unsubscribe.
  • Legal compliance: We may use or disclose data to comply with legal obligations, respond to lawful requests from authorities, and enforce our Terms and Conditions.

4Legal Basis for Processing

For every type of data processing that 3patti go carries out, we rely on one of the following legal bases:

  • Contract performance: Processing necessary to provide the services you signed up for — running your account, processing bets, and handling withdrawals in PKR.
  • Legal obligation: Processing required by law — including KYC/AML compliance, age verification, and reporting obligations.
  • Legitimate interests: Processing for fraud prevention, platform security, and improving our services — where those interests are not overridden by your rights.
  • Consent: Where we ask for your permission before processing — primarily for marketing communications. Consent can be withdrawn at any time without affecting your account on 3patti go.

5Sharing Your Data with Third Parties

3patti go does not sell, rent, or trade your personal data. We share data only in the following limited and controlled circumstances:

5.1 Payment Processors

When you make a deposit or withdrawal on 3patti go, your payment information is shared with the relevant payment processor — such as Easypaisa, JazzCash, NayaPay, SadaPay, or your bank — to complete the transaction. These providers process your data under their own privacy policies and are independently responsible for their data handling.

5.2 Identity Verification Providers

Where we use a third-party service to assist with KYC verification — such as verifying your CNIC details — the minimum necessary information is shared with that provider solely for the purpose of completing verification. These providers are contractually bound to handle your data securely and not to use it for any other purpose.

5.3 Technology and Infrastructure Partners

We use trusted third-party services for hosting, analytics, customer support software, and security monitoring. These providers have access to data only as required to perform their services for 3patti go and are bound by strict data processing agreements.

5.4 Legal Authorities

We may share data with law enforcement, regulatory authorities, or courts where we are legally required to do so — for example, in response to a court order or as part of an AML/fraud investigation. We do not share data with authorities voluntarily beyond our legal obligations.

No third-party marketing: Your data is never provided to third parties for their own marketing or advertising purposes. Any marketing you receive from 3patti go comes from us directly and only with your consent.

3patti go

6Payment Data & Financial Security

All PKR transactions on 3patti go are processed through Pakistan's most trusted local payment channels — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard. We handle payment data with the highest level of care and apply specific protections that go beyond standard data security:

  • We never store your full payment account credentials on our servers. We retain only the reference identifiers necessary to process transactions and match withdrawals to the correct account.
  • All payment transmissions are encrypted end-to-end. No payment data is transmitted in plaintext at any point in the process.
  • Player funds on 3patti go are held in segregated accounts separate from operating funds, meaning your balance is protected and available for withdrawal at all times.
  • Withdrawal requests are matched against the account holder's verified identity before processing to prevent fraudulent withdrawals.

Important: 3patti go will never ask you to share your full Easypaisa PIN, JazzCash mPIN, or banking password through any channel. If you receive a request claiming to be from 3patti go asking for these details, please report it to our support team immediately — it is fraudulent.

7Cookies and Tracking Technologies

3patti go uses cookies and similar tracking technologies to make the platform work properly, understand how it is used, and deliver a better experience to players. Here is a breakdown of the types of cookies we use:

Cookie Type Purpose Can You Opt Out?
Essential Keeping you logged in, maintaining your session, processing transactions securely No – required for the platform to function
Functional Remembering your language preference, game settings, and display preferences on 3patti go Yes – but doing so may affect your experience
Analytics Understanding how players use the platform to improve features and performance Yes – via cookie settings in your browser
Security Fraud detection, bot prevention, and identifying suspicious login patterns No – required for account security

You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies will prevent 3patti go from functioning correctly. We do not use cookies to serve advertising on behalf of third-party advertisers.

8How We Protect Your Data

Security is not an afterthought at 3patti go — it is built into every layer of how the platform operates. Here are the specific technical and organisational measures we have in place to protect your personal information:

  • 256-bit SSL/TLS encryption on all data in transit between your device and our servers
  • Encrypted storage for sensitive personal and financial data at rest
  • Access controls — staff can only access player data relevant to their specific job function; access is logged and reviewed
  • Two-factor authentication available for all player accounts on 3patti go
  • Continuous security monitoring — our systems are monitored 24/7 for unusual access patterns or potential breaches
  • Regular security reviews conducted by our internal team and periodic external audits
  • Segregated environments — production data is isolated from development and testing environments

Despite these measures, no digital system is completely immune to risk. In the unlikely event of a data breach that affects your rights, 3patti go will notify you as promptly as possible and take immediate steps to contain and remediate the incident.

9How Long We Keep Your Data

We do not keep your data any longer than necessary. Retention periods are set based on the purpose for which data was collected and any legal requirements that apply:

  • Account data: Retained for the duration of your account with 3patti go and for 5 years after account closure (to comply with financial record-keeping requirements).
  • Transaction records: Deposit, withdrawal, and betting records are retained for 7 years as required for financial compliance and AML obligations.
  • KYC/verification documents: Retained for 5 years after the end of the business relationship, as required by applicable regulations.
  • Customer support records: Retained for 3 years after the resolution of the support case.
  • Marketing consent records: Retained until you withdraw consent plus 1 year for compliance evidence purposes.
  • Technical logs: Server and access logs are retained for 12 months for security and fraud investigation purposes.

Once the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained in aggregate for statistical purposes on an indefinite basis.

10Your Data Rights

You have meaningful rights over your personal data held by 3patti go. We take these rights seriously and have processes in place to respond to every request promptly. Here is a summary of your rights and what each one means in practice:

Right to Access You can request a copy of all personal data we hold about you on 3patti go. We will provide this in a clear, readable format within 30 days of your request.
Right to Rectification If any data we hold about you is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly in your account settings or by contacting support.
Right to Erasure You can request deletion of your personal data. This right applies in most circumstances, though we may need to retain certain data to comply with legal obligations (such as financial record-keeping). We will explain clearly what we can and cannot delete and why.
Right to Object You can object to specific types of processing — particularly processing based on legitimate interests or for direct marketing. Objections to marketing take effect immediately on 3patti go.
Right to Restriction In certain circumstances — for example, while a dispute is being resolved — you can request that we restrict processing of your data rather than deleting it outright.
Right to Data Portability Where processing is based on your consent or a contract, you can request your data in a structured, machine-readable format so that you can take it elsewhere. We will provide this within 30 days.

To exercise any of these rights, contact us at privacy@3pattigo.app or via the 24/7 live chat in your 3patti go account. We will respond within 30 days. We may need to verify your identity before processing a data request — this is to protect you from unauthorised requests.

11Children's Privacy

3patti go is strictly an 18+ platform. We do not knowingly collect, store, or process personal data from individuals under 18 years of age. Registration requires confirmation of age at sign-up, and we operate an active age verification programme.

If we become aware that a user is underage, we will immediately suspend that account, delete all associated personal data (except records required for compliance purposes), and refund any net deposits after investigation. Any winnings accrued during an underage registration period will be voided.

If you are a parent or guardian and believe your child has registered on 3patti go, please contact our support team immediately so we can investigate and act. You can reach us 24/7 via live chat or at privacy@3pattigo.app.

12Marketing Communications

3patti go may send you promotional communications about new games, offers, bonuses, and platform updates. We do this only:

  • Where you have given your explicit consent at registration or at any subsequent point
  • Via the channels you specified — SMS, email, or push notifications through the 3patti go app

You can withdraw consent at any time without affecting your account or your ability to use the platform. To unsubscribe, use the link at the bottom of any marketing email, adjust your notification settings in your account, or contact our support team. Transactional messages — such as deposit confirmations, withdrawal notifications, and security alerts — are not marketing and will continue to be sent as they are part of your account service on 3patti go.

We do not share your contact details with third parties for their marketing purposes. All promotional messages you receive from 3patti go come directly from us.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in the services we provide, or changes in applicable law. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Send a notification to your registered email address where the changes are significant
  • Display a prominent notice on the 3patti go platform for a reasonable period before the changes take effect

We encourage you to review this Privacy Policy periodically. The current version is always available at 3pattigo.app/privacy-policy. Continued use of 3patti go after the effective date of any change constitutes acceptance of the updated policy.

14Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled on 3patti go, please get in touch through any of the following channels:

  • Privacy email: privacy@3pattigo.app
  • General support: support@3pattigo.app
  • Live chat: Available 24/7 directly within your 3patti go account — typically answered in under 2 minutes

Our support team is available in both Urdu and English, every hour of every day. Data rights requests will be handled by our dedicated Privacy team, and you will receive an acknowledgement within 48 hours and a full response within 30 days.

For related policies, please also see our Terms and Conditions and our Responsible Gaming policy. Together, these three documents form the complete framework governing how 3patti go operates and how it treats its players.

Quick links:  About Us  ·  Terms & Conditions  ·  Responsible Gaming  ·  FAQ

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Register with 3patti go and play Pakistan's favourite online games knowing your data is safe, your PKR is protected, and your rights are respected — always.